Effective Date: 01/01/2025

Welcome to Hovid GlucoNow. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our products, services, and website.

By using Hovid GlucoNow products and services, you consent to the collection and use of your information as described in this policy.

1.Information We Collect

We collect different types of information to provide and improve our services, including:

1.1 Personal Information

When you register for an account, use our devices, or contact customer support, we may collect:

• Name, email address, phone number, and mailing address
• Date of birth, gender, and other personal details you provide
• Payment and billing information if you make purchases

1.2 Health and Fitness Data

Our devices collect health-related data, such as:

• Heart rate, blood oxygen levels, blood glucose levels, blood pressure, respiration rate, sleep data, and other vital signs
• Activity data, including step count, calories burned, and workout information

1.3 Technical and Usage Information

When you use our services, we automatically collect:

• Device information (model, operating system, unique device identifiers)
• Log data (IP address, browser type, access times, and visited pages)
• Location data (if you enable location services)

2.How We Use Your Information

We use the collected information to:

• Provide, operate, and improve Hovid GlucoNow products and services
• Personalize your user experience and provide health insights
• Notify you of important updates, alerts, or changes
• Respond to customer inquiries and provide technical support
• Comply with legal requirements and prevent fraud

3.How We Share Your Information

We do not sell or rent your personal data. However, we may share your information in the following situations:

With Your Consent – We share your health data with family, caregivers, or healthcare providers only if you opt in.

Service Providers – We may share data with trusted partners who assist in providing our services (e.g., cloud storage, analytics, and customer support).

Legal Compliance – We may disclose information if required by Malaysian law, regulatory authorities, or to protect the rights, safety, or property of Hovid GlucoNow or others.

4.Data Security

We implement appropriate security measures to protect your data from unauthorized access, disclosure, or loss. Your data is stored securely in compliance with Malaysia’s Personal Data Protection Act (PDPA).

5.Your Rights and Choices

As a user in Malaysia, you have the right to:

• Access and correct your personal information
• Withdraw consent for data collection and processing
• Request data deletion (subject to legal and regulatory requirements)
• To exercise these rights, please contact us at help@hovidgluconow.com.

6.Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. If you request data deletion, we will securely erase your data unless retention is required by law.

7.Third-Party Links

Our website and app may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to read their policies before providing any personal data.

8.Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review this page periodically.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

📧 Email: help@hovidgluconow.com

📍 Address: 121, Jalan Kuala Kangsar, 30010 Ipoh, Perak, Malaysia