Privacy Policy

Welcome to Hovid GlucoNow. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our products, services, and website.

By using Hovid GlucoNow products and services, you consent to the collection and use of your information as described in this policy.

  1. Information We Collect

We collect different types of information to provide and improve our services, including:

1.1 Personal Information

When you register for an account, use our devices, or contact customer support, we may collect:

  • Name, email address, phone number, and mailing address
  • Date of birth, gender, and other personal details you provide
  • Payment and billing information if you make purchases

1.2 Health and Fitness Data

Our devices collect health-related data, such as:

  • Heart rate, blood oxygen levels, blood glucose levels, blood pressure, respiration rate, sleep data, and other vital signs
  • Activity data, including step count, calories burned, and workout information

1.3 Technical and Usage Information

When you use our services, we automatically collect:

  • Device information (model, operating system, unique device identifiers)
  • Log data (IP address, browser type, access times, and visited pages)
  • Location data (if you enable location services)
  1. How We Use Your Information

We use the collected information to:

  • Provide, operate, and improve Hovid GlucoNow products and services
  • Personalize your user experience and provide health insights
  • Notify you of important updates, alerts, or changes
  • Respond to customer inquiries and provide technical support
  • Comply with legal requirements and prevent fraud
  1. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information in the following situations:

With Your Consent – We share your health data with family, caregivers, or healthcare providers only if you opt in.

Service Providers – We may share data with trusted partners who assist in providing our services (e.g., cloud storage, analytics, and customer support).

Legal Compliance – We may disclose information if required by Malaysian law, regulatory authorities, or to protect the rights, safety, or property of Hovid GlucoNow or others.

  1. Data Security

We implement appropriate security measures to protect your data from unauthorized access, disclosure, or loss. Your data is stored securely in compliance with Malaysia’s Personal Data Protection Act (PDPA).

  1. Your Rights and Choices

As a user in Malaysia, you have the right to:

  • Access and correct your personal information
  • Withdraw consent for data collection and processing
  • Request data deletion (subject to legal and regulatory requirements)
  • To exercise these rights, please contact us at help@hovidgluconow.com.
  1. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. If you request data deletion, we will securely erase your data unless retention is required by law.

  1. Third-Party Links

Our website and app may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to read their policies before providing any personal data.

  1. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review this page periodically.

  1. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

📧 Email: help@hovidgluconow.com

📍 Address: 121, Jalan Kuala Kangsar, 30010 Ipoh, Perak, Malaysia

Who We Are

Our website address is: https://hovidgluconow.com/

What Personal Data We Collect And Why We Collect It

1.What Do We Do With Your Information?

When you purchase something from our store, as part of the buying and selling process, personal information such as your name, address and email are collected.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us with your browser’S
activity progress and operating system.

Email marketing (if applicable): With your permission, we then can only send you emails updates about our store, new products and latest information.

2.Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or refunds, we imply that you consent to this and using information only for this reasons.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or you can have the authority to reject on this consent.

If any circumstances you opt-in & you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at HELP@HOVIDGLUCO.COM

3.Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

4.Web Hosting

Our store is hosted on WordPress and Woocommerce. They provide us with the online e-commerce platform that allows us to sell our products and services. Your data is stored through WordPress data storage, databases and the general WordPress application. Your data is stored on a secure server behind a firewall.

5.Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

6.Security

To protect your personal information, we take reasonable precautions and follow the industry’s best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

7.Cookies

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly.

8.Age Of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

9.Changes To This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

10.Contact Information

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact us at HELP@HOVIDGLUCO.COM